Return & Exchange Policy

Thank you for shopping with us. We always strive to ensure your complete satisfaction with our products and services. If for any reason you are not satisfied with your order, you can benefit from our return or exchange policy under the following conditions:

1. Return or Exchange Period

• You may request a return or exchange within [number of days – e.g., 7 or 14 days] from the date of receiving the product.

• After this period, unfortunately, we cannot accept any return or exchange requests.

2. Conditions for Accepting Returned Items

• The product must be in its original condition, unused, and undamaged.

• The product must be in its original packaging with all accessories, invoices, or proof of purchase.

• Products that have been used, opened, or have missing parts will not be accepted for return unless a proven manufacturing defect exists.

3. Non-Returnable Items

• Discounted products or items purchased under special offers.

• Customized or made-to-order products.

• Perishable goods, food items, or hygiene-related products (for health and safety reasons).

4. How to Request a Return or Exchange

• Contact us via [phone number / email / contact form] and provide your order number along with clear photos of the product.

• Our customer service team will review your request and contact you within [number of hours – e.g., 24 or 48 hours] to confirm the next steps.

5. Shipping Fees

• If the return is due to a manufacturing defect or an error in your order, we will cover all shipping costs.

• For other return reasons, the customer is responsible for all shipping charges (both ways).

6. Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return request.

• If approved, your refund will be processed using the original payment method within [number of days – e.g., 7 business days].

📌 Important Notes:

• We reserve the right to refuse any return request that does not meet the above conditions.

• Our goal is to provide you with an exceptional shopping experience and top-quality customer service.